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You see a pending withdrawal that will not move forward or a document upload screen that keeps giving an error. The most common cause is incomplete identity verification.

Identity Verification (KYC) Stuck or Documents Rejected

https://fansbets.co.uk/ You upload your ID and proof of address, but the status stays pending or you get a rejection message.

• Files are blurry, cropped or have glare
• Document is expired or not the accepted type
• Name on documents does not match the account name
• Proof of address is older than the allowed period
• Photo does not show all four corners of the document

1. Check the document type required: usually a passport, driving licence or national ID card for identity, and a utility bill or bank statement for address.
2. Take a new photo in a well-lit room against a dark background.
3. Ensure the entire document is visible in the frame with no fingers or shadows.
4. Review that the document is valid and not expired.
5. Confirm the spelling of your name matches exactly what you entered when registering.
6. For the proof of address, use a bill or statement dated within the last few months.
7. Avoid editing the image in any photo app or converting its format.
8. Upload the file in a supported format such as JPEG or PNG.
9. Keep the file size within the limit shown on the upload screen.
10. If you already submitted documents, check the account status again after 24 hours.
11. If rejected, read the reason given and correct it before resubmitting.
12. Do not submit the same document more than once without fixing the issue.
13. If the problem persists after following these steps, contact support and mention the document names and the rejection reason.

Welcome Bonus or Free Spins Not Credited

You made your first deposit but see no bonus balance or free spins in your account.

• You did not opt in or activate the offer before depositing
• The deposit amount was less than the minimum required
• The payment method used is excluded from the promotion
• You already claimed a different bonus and one offer excludes the other
• Your account had a pending withdrawal when you deposited

1. Go to the promotions page and confirm the exact terms of the offer you intended to claim.
2. Look for an opt-in button and click it before making the qualifying deposit.
3. Check the minimum deposit amount required for that specific bonus.
4. Verify that your deposit method is eligible — some bonuses exclude e-wallets or prepaid cards.
5. Log out and log back in to see if the bonus updates after a few minutes.
6. Clear your browser cache and reload the site.
7. Check if any other active promotion is running on your account that may conflict.
8. Make sure you have not previously claimed the same bonus offer.
9. Review your deposit history to confirm the transaction was successful and not reversed.
10. If free spins are part of the offer, they are usually added in batches over several days.
11. If you see the bonus but cannot use it, check the wagering requirements in the terms.
12. For a reload bonus, check that you used the correct bonus code if one is required.
13. If the bonus still does not appear, contact support with the promotion name and your deposit timestamp.

Cannot Log In or Account Locked After Failed Attempts

You enter your email and password, but the site says invalid credentials or your account is locked.

• You are using the wrong email address or password
• Caps Lock or Num Lock is on when typing
• Your account was locked due to too many failed login attempts
• Your browser stored an old or incorrect password
• The account may have been deactivated for inactivity or a security issue

1. Click the “Forgot Password” link on the login page to reset your password via email.
2. Check your email inbox and spam folder for the reset link and use it immediately.
3. Type your email and password manually instead of using autofill to avoid stored errors.
4. Try logging in from a private or incognito browser window.
5. Clear your browser cookies and cache, then restart the browser.
6. Use your username instead of your email address if you registered with a username.
7. Make sure you are on the correct login page for [Fansbet Casino Login] and not a third-party site.
8. If your account is locked, wait the specified time before trying again, usually 15 to 30 minutes.
9. Do not attempt more than the allowed number of tries during the lock period.
10. Check that your account is not already logged in on another device for the Fansbet betting platform.
11. If you use the Fansbet App, uninstall and reinstall it to ensure the login credentials are fresh.
12. Contact support if you have forgotten your registered email or cannot access it.
13. Support can unlock your account after you verify your identity, so have your documents ready.

Deposit Left Bank but Not on Casino Balance

Your bank shows the money has left your account, but your Fansbet balance has not increased.

• The payment provider is slow to confirm the transaction
• You used a method that requires a manual check by the casino
• The deposit amount was below the minimum or above the maximum
• You entered incorrect payment details and the money is in transit to be returned
• The currency of your bank account does not match the casino currency

1. Refresh your account page after 10 minutes to see if the balance updates automatically.
2. Log out and log back in to force a balance refresh.
3. Check your transaction history for pending deposits.
4. If the deposit shows as pending, wait the standard processing time for that method.
5. Verify that the deposit amount meets the minimum requirement shown in the cashier.
6. Make sure you selected the correct payment method and entered accurate card or account numbers.
7. Check if your bank sent a confirmation or a hold notice for the transaction.
8. Do not resubmit the deposit while the first one is pending, as it may cause duplicates.
9. If you used a debit card, check that your bank does not block gambling transactions.
10. Contact your bank to confirm the transaction was approved and not reversed.
11. If the money was sent via bank transfer, note that it can take longer than other methods.
12. Check that the currency of your deposit matches the currency of your casino account.
13. If the deposit was in a different currency, it may be converted and appear at a lower amount.
14. Contact support with the transaction ID, amount and date if the balance has not updated after an hour.

To avoid most of these problems, always check your account details are correct before depositing and complete the identity verification right after your first login.