You enter your password and the screen says “invalid credentials” or “account locked” — repeated wrong attempts are the most common cause of this lock.
Login Locked or Failed Sign In
You see an error message after entering your email and password, or the account is temporarily blocked.
- Incorrect email or password
- Caps Lock or keyboard language changed
- Browser cache storing an old password
- Multiple failed attempts triggering a security lock
- Account suspended for document checks or inactivity
- Check that the email address has no spaces and is the one you registered with.
- Reset your password by clicking “Forgot password” on the login page and follow the link sent to your email.
- Type the password manually in a text editor first to see it exactly, then copy-paste it.
- Clear your browser cache and cookies, then restart the browser and try again.
- Turn off any VPN or proxy service — the casino detects masked IP addresses and may block sign-in.
- Wait 30 minutes if the lockout message gives a timer; automated locks usually release after a short period.
- Check your inbox and spam folder for a suspension notice from the support team.
- Verify that no other person has access to your account; a suspected breach can cause a freeze.
- Use the phone browser instead of the desktop if the same error persists on one device.
- Disable browser extensions that manage passwords or autofill forms.
- Try a different browser or an incognito window to rule out local data corruption.
- Contact support through the live chat or email with your registered email address and a request to unlock the account — they will verify your identity and remove the block.
Pending Withdrawal Not Released
You requested a withdrawal but the transaction stays in “pending” status longer than the usual processing window you expect.
- Pending documents required for Know Your Customer checks
- Withdrawal amount above the daily or weekly limit for the method chosen
- Bonus wagering requirements not completed
- Weekend or public holiday delay in the banking system
- Log in to your account and check the “Documents” section for any pending upload requests — the casino may need a photo of your ID or a utility bill.
- Go to the bonus history to see if an active bonus with wagering requirements still applies to your balance.
- Check the withdrawal page for the minimum and maximum amounts that apply to your chosen method; a partial request under the threshold will not process.
- Cancel the pending withdrawal if the system allows it, then request a smaller amount within the single-transaction limit.
- Use the same payment method you used for your last deposit — the casino often issues the first withdrawal back to that method.
- Look at the payment provider’s status page or social media for any announced maintenance delays.
- barz.uk.com/ provides clear withdrawal times on its help page for each method; compare your wait against those guidelines.
- If you used a crypto wallet, confirm that the wallet address you entered is correct and supports the currency you withdrew.
- Check your email for a verification link or a request to confirm the withdrawal request.
- Make sure your account balance after the withdrawal still meets the minimum balance requirement (if any) for your chosen method.
- Count business days only — weekend days and public holidays do not count toward the processing time.
- Open a live chat or email the finance team with your account username and the withdrawal request ID; they will provide the latest status and any missing steps.
Welcome Bonus or Free Spins Missing
You made a qualifying deposit or entered a bonus code, but the bonus amount or free spins did not appear in your account.
- Bonus code not entered during the deposit step
- Deposit amount less than the minimum required for the promotion
- Payment method excluded from the promotion
- Wrong game launched for free spins
- Account already received a previous bonus that cancels the new one
- Check the promotional page for the exact minimum deposit amount and the list of excluded payment methods.
- Go to your deposit history and verify that you entered the correct bonus code before confirming the payment.
- If you used an e‑wallet or prepaid card, the deposit may not be eligible; switch to a bank transfer or a debit card for the next deposit to qualify.
- Open the bonus section of your account — if the bonus appears but is inactive, click “activate” or “opt-in” if a toggle exists.
- Look at the game categories for free spins; some promotions give spins only in specific slot titles or on a desktop version.
- Ensure you have not used a different currency or account type that does not participate in the promotion.
- Clear your browser cache, log out, and log back in — the award sometimes takes a few minutes to display.
- Read the bonus expiration time: if you did not claim the spins or use the bonus within the stated hours, it expired automatically.
- Check if the bonus requires a separate opt-in box during registration; new accounts may need to tick a box to receive the welcome offer.
- Verify that the deposit was credited to the casino balance — a failed deposit cannot trigger a bonus.
- If you deposited using a mobile browser, some promotions are desktop-only; try accessing the site from a laptop to see the credit.
- Contact support with the deposit transaction ID and the bonus name; they will award the missing spins or bonus if you meet the conditions.
Deposit Debited but Not Credited
Your bank or card statement shows the outgoing payment, but the casino balance stays the same and no transaction appears in the deposit history.
- Payment provider processing delay
- Deposit declined by the casino’s fraud check but still holds the amount on the bank side
- Incorrect currency conversion before the transaction reaches the casino
- Browser timeout that cut the deposit confirmation
- Take a screenshot or note of the bank statement line showing the amount, date, and merchant name — this is your receipt.
- Refresh your casino account after 15 minutes; most providers finalise the deposit within that time.
- Log out and close the browser, then log back in and check the deposit history again — a pending deposit may appear after the session resets.
- Check your email for a deposit confirmation or a failed-transaction notice from the casino.
- Confirm that the deposit amount matches the minimum deposit for your chosen method; a deposit below the limit may be reversed without credit.
- Look at your bank’s transaction status: if it says “pending” or “authorisation”, the amount is a temporary hold, not a final charge.
- Do not make a second deposit while the first is pending — the bank may reverse one of the two, causing confusion.
- Ensure your account has not been blocked or suspended before the deposit; a locked account can receive funds only after a manual review.
- Use a different browser or the mobile version to submit a new deposit attempt and see if the balance updates immediately.
- Check that you entered the correct deposit address or account number if using crypto; a wrong address sends funds to an unrecoverable wallet.
- If the deposit method is a bank transfer, note that some banks take up to several business days to release the funds to the casino.
- Reach out to support with your bank statement screenshot and your account username; the finance team can trace the payment to the merchant ID and credit your balance manually if the deposit arrived.
Set up two-factor authentication on your account and keep your email inbox clean of spam filters — most lockouts and bonus issues happen because a verification message never reached you.