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You are staring at a blank screen after entering your credentials, or a deposit shows as completed in your bank but the casino balance has not updated. Most such issues stem from outdated browser data, incorrect account details, or incomplete verification checks.

Phone Browser Loading Problems

You try to open the website on your phone and see a spinning wheel, a white page, or an error banner. Likely causes:

• An unstable internet connection or weak Wi‑Fi signal.
• The browser cache or cookies are corrupted.
• JavaScript or pop‑ups are blocked on your device.
• The browser version is too old for the site.
• A VPN or ad blocker interferes with the connection.

What to do:

1. Turn off your mobile data and Wi‑Fi, wait 10 seconds, then turn them back on.
2. Open your phone browser and clear its cache and cookies under Settings or History.
3. Force‑close the browser and relaunch it.
4. Tap the browser menu and enable JavaScript; set pop‑ups to “allow”.
5. If you use a VPN, disable it temporarily.
6. If you run an ad blocker, pause it for this page.
7. Open the website in a private or incognito tab.
8. Try a different browser on your phone.
9. Restart your phone completely.
10. Go to a network with a stronger signal, such as a better Wi‑Fi router.
11. If none works, contact support through a desktop or a different network connection.

Login or Locked Account Issues

You enter your username and password and see “invalid credentials” or a message that the account is locked after multiple failed tries. Likely causes:

• Caps Lock or Num Lock is on accidentally.
• The email or username is misspelled.
• The password has expired or was changed elsewhere.
• Too many wrong attempts triggered a temporary lockout.
• The account has not been activated after registration.

What to do:

1. Check that Caps Lock and Num Lock are off.
2. Type your email and password slowly in a text editor first, then copy‑paste them into the login fields.
3. Tap the “Forgot password” link and follow the emailed reset steps.
4. Wait at least 30 minutes if the account is locked for too many attempts; do not try again during that time.
5. Verify that you used the address you registered with, not a different one.
6. Look in your spam folder for the activation email from ParqCasino and click the link inside it.
7. Clear your browser cache and cookies, then try again.
8. Log in from a different device or network.
9. Disable any browser extensions that might autofill incorrect data.
10. Ensure your password contains no accidental spaces when you paste it.
11. Contact support after one hour if you still cannot log in.

Missing Deposit After Bank Deduction

Your bank statement shows the money left your account, but the casino balance has not increased. Likely causes:

• The payment provider delayed processing due to a security check.
• The deposit was sent to a third‑party wallet, not directly to the casino.
• The currency or amount entered did not match the casino’s options.
• A technical glitch prevented the callback from the payment system.
• The deposit method requires manual crediting by the finance team.

What to do:

1. Open a screenshot or a PDF of the bank transaction showing the exact amount, date, and reference number.
2. Refresh the casino balance page in the phone browser after 10 minutes.
3. Close the browser, wait two minutes, and reopen the page.
4. Log out and log back in; the balance may refresh with the new session.
5. Check your transaction history inside your casino account for a “pending” status.
6. If the deposit method is an e‑wallet, verify the funds arrived in that wallet first.
7. Ensure you deposited the minimum allowed amount for that method.
8. Confirm your account email matches the one used for the payment source.
9. Do not submit a duplicate deposit; wait for the pending one to clear.
10. If the status says “failed” on your end, the money will return within a few business days.
11. Contact support with the bank screenshot and the deposit reference number.

Stuck Identity Verification or Rejected Documents

You uploaded your documents and see “pending” for days, or the system rejected them with a reason like “blurry” or “expired”. Likely causes:

• The photo is poorly lit, cropped, or shows glare.
• The document type you submitted is not accepted (e.g., a student card instead of a passport).
• The name on the document does not exactly match your registration name, even for a middle initial.
• The expiry date on the ID has passed.
• The file format or size exceeds the allowed limit.

What to do:

1. Review the rejection reason provided in your account’s verification section.
2. Take a fresh photo in natural light and on a dark, flat surface.
3. Hold the document flat so all four corners are visible and the text is sharp.
4. Use a scanner app on your phone to create a clear PDF or JPEG under 5 MB.
5. Submit only accepted types: a government‑issued ID (passport, driver’s licence, national ID card) and a recent utility bill or bank statement for your address.
6. Update your casino account name to match your legal name before re‑uploading.
7. If the address bill is older than 3 months, request a new one from your bank or utility provider.
8. Check that the file name contains no special characters (underline, hash tag) that the system may reject.
9. For ParqCasino verification, visit parqcasino.it.com/ on a desktop or mobile browser and follow the upload instructions.
10. Contact support if the status remains “pending” for more than 48 hours after you re‑uploaded.

Quick Reference

The table below groups each common problem with its usual cause and the first action you should take.

Problem	Usual Cause	First Check
Site not loading on phone	Corrupted cache or weak signal	Clear browser cache and restart
Login failed or locked account	Wrong credentials or timeout lock	Use “Forgot password” link
Deposit missing from balance	Payment gateway delay	Refresh page and log out/in
KYC documents rejected	Blurry photo or name mismatch	Upload a clear scan in correct format

Your browser cache and cookies store old data that often causes loading and login errors; clearing them is the single quickest fix for the first two problems. A missing deposit usually resolves on its own within an hour, but a bank screenshot speeds up support. For verification, every rejection gives a reason in your account, so read it before resubmitting.

Always use a stable Wi‑Fi connection and a current browser when you play. Keeping your account details (email, phone number, legal name) identical across all submitted documents prevents most verification delays from the start.