Blog

You are about to click submit on a withdrawal or deposit at Luckytwice, but if you do it unprepared you will see a message that the transaction is pending or declined. The most common cause is incomplete identity verification or a mismatch in payment details.

Pending Withdrawal Not Moving

The player sees a withdrawal marked as “pending” in the account history for longer than expected, with no update in the cashier.

• Pending review by the finance team, which is standard before release.
• KYC documents not yet approved or not submitted.
• Withdrawal method limits or daily caps reached for the player’s account.
• Bonus wagering requirements still active, blocking the funds.
• Technical delay during weekend or holiday periods.

1. Log into your Luckytwice account and open the withdrawal section.
2. Check the status of any pending KYC requests under your profile.
3. Submit all required documents if asked: ID, proof of address, and payment method photo.
4. Review your bonus terms in the cashier; finish any remaining wagering if needed.
5. Confirm the withdrawal method and amount match the deposit method used.
6. Cancel the current withdrawal if it has been stuck for more than a few days.
7. Re-submit the withdrawal to a different method if the first is restricted.
8. Refresh the account history after one hour to see if the status changed.
9. Check for any email from Luckytwice asking for additional information.
10. Ensure your registered name and address match the details on your documents.
11. If seven days pass without movement, contact customer support directly via live chat.

Contact support only after you have completed all steps above and 10 days have passed since the withdrawal request.

Deposit Missing After Bank Deduction

The player sees the deposit amount deducted from their bank account but the casino balance shows no increase.

• Transaction still pending with the payment provider and not settled.
• Incorrect payment details entered during the deposit flow.
• Bank or card issuer added a temporary hold that will reverse.
• Deposit method not supported for the player’s currency or region.
• Session timeout that caused the deposit to be processed but not credited.

1. Log in to your Luckytwice account and go to the deposit history.
2. Look for the transaction; if it shows “pending,” wait one hour.
3. Refresh the browser or log out and back in to sync the balance.
4. If using a card, check your bank’s transaction details for a reference number.
5. Take a screenshot of the bank deduction showing the amount and date.
6. Clear your browser cache and cookies, then try depositing again with a small amount.
7. Choose a different payment method if the first one failed to credit.
8. Confirm the deposit amount is within the minimum and maximum allowed for that method.
9. If the money is deducted but not credited after two hours, contact support by live chat.
10. Provide the reference number and screenshot to the agent.
11. Wait for the finance team to process a manual credit, usually within one day.

Contact support if the deposit is missing after 24 hours and you have provided the transaction reference.

Deposit or Withdrawal Declined by Limits

The player sees a message stating “transaction declined due to limits” when trying to deposit or withdraw.

• Daily, weekly, or monthly deposit cap reached for the player’s account level.
• Withdrawal limit per transaction exceeded for the chosen method.
• Player’s account has not completed the first deposit verification step.
• Bonus offer restrictions that limit the maximum deposit amount.
• Currency conversion limits if using a different currency than the account base.

1. Log into your Luckytwice account and open the cashier page.
2. Check the current deposit limit by clicking on the limit icon near the deposit field.
3. Reduce the amount to the minimum allowed for that method.
4. If withdrawing, split the amount into multiple smaller requests across different days.
5. Verify your account fully through KYC to lift default limits.
6. Go to the account settings and look for “limit management” or “gambling limits.”
7. Adjust your personal deposit limit upward if the option is available.
8. Switch to a different payment method that has higher transaction caps.
9. For withdrawals, ensure no bonus is active that restricts the amount.
10. Contact support via live chat and ask for the current limits on your account.
11. Request a temporary limit increase if your account is verified and in good standing.
12. If the decline persists, use the https://luckytwice.gb.net/ link to submit a limit override request directly from the cashier page.

Contact support if you have adjusted limits but the decline still appears after you restart the browser.

Identity Verification Stuck or Documents Rejected

The player sees a KYC status of “documents rejected” or “pending” for more than a week, with no further explanation.

• Documents are blurry, cropped, or not fully visible.
• The name on the document does not match the registered account name.
• Proof of address is older than the allowed time frame.
• Payment method photo is missing or shows a different card than registered.
• The player submitted the same document twice without correcting the issue.

1. Log into your Luckytwice account and open the KYC section under your profile.
2. Read the rejection reason provided for each document.
3. Take a new photo of your government-issued ID in good lighting, showing all four corners.
4. For proof of address, use a utility bill or bank statement from the last three months.
5. Ensure the name and address exactly match what you entered during registration.
6. For a payment method, photograph the full card, the front only, with the first and last four digits visible.
7. Upload each document as a single JPG or PNG file, no larger than the allowed size.
8. If the system asks for a selfie, take it in front of a plain background with no sunglasses.
9. After uploading, wait three days for the recheck before contacting support.
10. If still rejected, contact support via live chat and ask for the exact error reason.
11. Resubmit using the instructions the agent provides on the call.
12. If the status remains “pending” for 14 days, escalate to the compliance team through support.

Contact support if documents are rejected more than three times and you have followed all instructions above.

Before every deposit or withdrawal, verify your account first and keep your payment details consistent with your registration data to avoid most problems.