You tap the confirm button for a cashout or spin a bonus game, and nothing happens as expected. The most common cause is incomplete account information or a skipped step in the verification process.
Withdrawal Delays: Why Your Cashout Is Still Pending
Your withdrawal shows “pending” for longer than usual.
- Unverified account identity
- Payment method not matching the deposit method
- An active bonus with wagering requirements still unmet
- A technical check or manual review by the finance team
- Bank or e‑wallet processing times on their side
- Log in to your account at F7 Casino app.
- Go to the withdrawal section and check if your identity verification is complete.
- Ensure the payment method you selected was used for a previous deposit.
- Look in your bonus wallet to see if any wagering conditions are still open.
- Select the withdrawal method that matches your deposit method.
- If you see a pending transaction, do not cancel and re‑submit; this restarts the review.
- Wait one full business day after the status changes to “processed.”
- Check your bank or e‑wallet for the funds.
- Contact support if the withdrawal stays “pending” longer than the time shown in the cashier page.
Missed Welcome Bonus or Free Spins
After your first deposit, the advertised bonus or free spins do not appear in your account.
- No bonus code was entered during deposit
- Deposit amount below the minimum required
- Payment method excluded from the promotion
- Multiple accounts registered by the same player
- Country or region not eligible for the offer
- Open the promotions page and read the full terms for the welcome offer.
- Make a new deposit of the required amount, including the correct bonus code if listed.
- Use a debit card, e‑wallet, or other accepted method as stated in the terms.
- Verify your email address and phone number before the deposit.
- Check the “Bonus” or “Promotions” tab after the deposit clears.
- If free spins are part of the offer, look in the game lobby under the specific slot.
- Do not place real‑money bets before the bonus is credited; that voids the offer.
- Wait up to a few minutes for automatic crediting.
- Take a screenshot of the deposit confirmation and the bonus terms.
- Contact support with that screenshot if the bonus remains missing.
Site Not Loading on Your Phone
You open F7 Casino in your mobile browser, and the page shows a blank screen, an error, or spins forever.
- Outdated browser or OS version
- Full cache or cookies interfering
- Mobile data or Wi‑Fi signal too weak
- Ad‑blocker or VPN blocking the site script
- Server maintenance at the casino
- Close all browser tabs and restart your phone browser.
- Update your browser to the latest version.
- Clear the cache and cookies for the site in your browser settings.
- Switch from Wi‑Fi to mobile data or vice versa.
- Turn off any VPN or ad‑blocker temporarily.
- Open a different website to confirm your internet works.
- Enter the web address directly without using a bookmark.
- Try loading the site in a private or incognito tab.
- Contact support if none of these steps work, mentioning your phone model and browser.
Identity Verification Not Approved
You uploaded your documents, but they remain under review or are rejected.
- Photo is blurry, cropped, or has glare
- Document type not accepted (e.g., student ID instead of driving licence)
- Name on document does not match the account name
- Document is expired
- Address proof billing address does not match your registered address
- Retake each document in good daylight against a plain background.
- Ensure the entire document is visible, including all four corners.
- Use a passport, driving licence, or national identity card for ID verification.
- For address proof, submit a bank statement or utility bill dated within the last three months.
- Verify that your first and last name on the account match the document exactly.
- Re‑upload only the requested documents, not extra ones.
- Wait at least one business day after re‑uploading.
- Check the verification status under the account settings.
- Contact support if the documents are rejected without a reason, and ask for the specific issue.
Before making any deposit, complete your profile details and verify your account with clear documents. This step alone eliminates most delays and errors.