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You logged in after a session and saw no welcome bonus or free spins credited to your SpinBet account—this often happens because a required step was missed during registration or deposit. Below are the checks that address the most common causes.

Welcome Bonus or Free Spins Not Credited

After making a deposit, you check the bonus section and find it empty or showing zero free spins.

• The bonus code was not entered during deposit.
• The chosen payment method is excluded from the promotion.
• The minimum deposit amount required for the bonus was not met.
• The account was already registered before the promotion started.
• The game category selected for the free spins was not played correctly.

1. Go to the cashier and check the active bonuses tab.
2. Look for a field labeled “Bonus Code” when making any deposit.
3. Select a payment method that is eligible for promotions—check which ones work.
4. Review the minimum deposit amount listed for the offer on the promotions page.
5. Make a new deposit that meets the requirement if necessary.
6. If free spins are tied to a SpinBet slot, open that specific game from the slots lobby.
7. Spin the reels at least once to trigger the credit.
8. Log out and log back in using your SpinBet login credentials to refresh the balance.
9. Clear your browser cache and cookies, then reload the site.
10. If none of these steps work, contact support with your account email and the promotion name.

Contact support after step 10 if the bonus still does not appear—they can manually add it.

Deposit or Withdrawal Declined Due to Limits

You try to make a deposit or withdrawal and see a message that the transaction was declined because of a limit.

• The amount exceeds the maximum allowed per transaction for your chosen method.
• The minimum deposit or withdrawal amount is not met.
• The daily, weekly, or monthly limit for your account has been reached.
• The payment method does not support transactions from your region.
• The bank or e-wallet provider rejected the attempt.

1. Log in to your account and navigate to the banking or limits section.
2. Check the deposit and withdrawal limits listed under your selected method—look for minimums and maximums.
3. Adjust the amount to fit within those values before trying again.
4. Review your account’s overall limits by visiting the responsible gambling settings.
5. If you have set a lower limit, increase it if you want to transact more—you can do this in the same settings page.
6. Try a different payment method that might have higher or lower thresholds.
7. For a declined withdrawal, confirm that the amount is below your current balance minus any pending bets.
8. Contact your payment provider to see if they placed a custom limit on your account.
9. On the SpinBet site, go to the cashier and view transaction history to find the specific error code.
10. If the problem persists, https://spinbet.mobi/ support team can investigate the limit setting that caused the decline.

Contact support after step 10 if the error continues—they can check backend restrictions linked to your account.

Identity Verification (KYC) Stuck or Documents Rejected

You upload your ID and a proof of address, but the verification status stays “Pending” or the documents are returned as rejected.

• The document photo is blurry, cropped, or has glare.
• The name on the document does not match the name registered on your account.
• The document is expired—IDs must be current.
• The proof of address is older than the allowed time frame.
• The document type is not accepted for your country of residence.

1. Verify that every document shows your full name exactly as it appears on your account.
2. Use a scanner or take a photo in good lighting, without shadows or fingers in the shot.
3. Check the date on your proof of address—it must be recent, usually from the last few months.
4. Make sure the expiry date on your passport or driver’s license is in the future.
5. Upload only high-resolution files in JPG or PNG format, under the file size limit shown.
6. Go to your account settings and confirm your residential address matches the proof document.
7. If you use a utility bill, ensure the bill is in your name, not a co‑occupant’s.
8. Resubmit each rejected document individually—click the “Re‑upload” button for each one.
9. Wait for up to a few hours before checking the status again; do not submit duplicates.
10. If the status does not change after resubmission, contact support with the document names and a clear description of the rejection reason shown.

Contact support after step 10 if verification remains stuck—they can refresh the review queue.

Site or Games Not Loading Properly on a Phone

You open the site on your phone and see a blank screen, a spinning wheel, or game symbols that do not appear correctly.

• The mobile browser cache is full or corrupt from previous visits.
• The phone has an outdated browser version that is not fully supported.
• A slow or unstable internet connection prevents full page loading.
• The site may be temporarily blocked by a network firewall or VPN settings.
• JavaScript or cookies are disabled in the browser, breaking game interactions.

1. Close all browser tabs and restart the browser app on your phone.
2. Go to your browser’s settings and clear the cache and cookies for the SpinBet domain.
3. Update your browser to the latest version available for your phone’s operating system.
4. Switch from Wi‑Fi to mobile data, or vice versa, to test if the connection is the issue.
5. Disable any VPN or proxy service for a moment, then reload the site.
6. In your browser settings, enable JavaScript and allow third‑party cookies.
7. Try a different browser—Chrome, Safari, or Firefox often work best.
8. For SpinBet slot games that do not load, close the game and open it again from the lobby.
9. Turn your phone to landscape mode if a game appears cut off.
10. If the page is still broken, contact support with your phone model, browser name, and the exact error shown on screen.

Contact support after step 10 if the issue persists—they can test the site on your device type.

One tip that prevents most of these problems: always log out and then use your SpinBet login to sign back in before making a deposit or claiming a bonus—this refreshes your session and applies the latest settings.