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You clicked the deposit button but the bonus did not appear in your account. The most common cause for a missing Spin Galaxy casino bonus is a forgotten bonus code or a deposit that did not meet the minimum amount.

Welcome Bonus or Free Spins Not Credited

After making a deposit, the bonus balance shows zero and no free spins are available.

• No bonus code was entered during deposit.
• Deposit amount was below the required minimum.
• Payment method used is excluded from the promotion.
• Account is not fully registered (e.g., email not confirmed).
• Player already claimed the same bonus before.

1. Log into your account at Spin Galaxy casino.
2. Go to the cashier or promotions section.
3. Check if a bonus code field exists and whether you skipped it.
4. Review the deposit amount you sent and compare it to the minimum stated in the offer.
5. Look at the eligible payment methods list for that promotion.
6. Confirm your email address by clicking the verification link sent at registration.
7. Open the bonus history page to see if the bonus was credited and later expired.
8. Clear your browser cache and cookies, then reload the site.
9. Try a different web browser if the bonus still does not show.
10. Restart your device and attempt another small deposit to trigger the offer.
11. If none of these steps add the bonus, contact support with your deposit receipt and username.

Contact support when you have completed all checks and the bonus still does not appear; include your deposit ID for faster handling.

Site or Games Not Loading on a Phone

You open the website on your mobile browser, but the page is blank, slow, or games crash repeatedly.

• Weak or unstable internet connection.
• Browser cache or cookies are corrupted.
• Phone operating system or browser is outdated.
• Browser has JavaScript or pop-ups disabled.
• Too many background apps are draining resources.

1. Switch from mobile data to Wi-Fi, or vice versa, to test the connection.
2. Move closer to the router or restart your router.
3. Close all open browser tabs and apps.
4. Open your browser settings and clear cache and cookies.
5. Force-close the browser and reopen it.
6. Update your phone’s operating system to the latest version.
7. Update your browser to the newest release.
8. Enable JavaScript in the browser settings.
9. Disable any ad blocker or pop-up blocker for this site.
10. Restart your phone completely.
11. Try a different browser, such as Chrome or Safari, to see if the issue persists.
12. Access the mobile site directly by typing the URL instead of using a saved bookmark.

Contact support if the site still fails to load after these steps; mention your phone model, browser, and the exact error message.

Cannot Log In or Account Locked After Failed Attempts

You enter your username and password, but the login page shows an error message or a lock symbol, and you cannot access your account.

• Wrong username or password entered multiple times.
• Caps Lock or Num Lock is accidentally on.
• Browser saved an old or incorrect password.
• Account has been temporarily locked due to too many failed attempts.
• Email address linked to the account was not verified.

1. Check that the username is spelled exactly as you registered it.
2. Type the password in a plain text editor first to confirm no extra spaces or characters.
3. Turn off Caps Lock and Num Lock, then retype.
4. Use the “Forgot Password” link to reset your password via email.
5. Wait 15 minutes after a lockout before trying again; the lock usually resets on its own.
6. Clear your browser cache and cookies for the site.
7. Open a private or incognito window and try logging in there.
8. Update your browser to the latest version.
9. Verify that the link in the password reset email has not expired.
10. If you still cannot log in, ensure your email inbox and spam folder have the reset message.
11. Use the https://spingalaxy.gr.com Spin Galaxy casino login page directly instead of a third-party link.

Contact support when the password reset function does not work or the account remains locked after the timeout period.

Identity Verification (KYC) Stuck or Documents Rejected

After uploading your ID, proof of address, or payment method, the status shows “pending” for days, or the documents are returned as invalid.

• Document is expired or not clearly visible.
• Photo is blurry, has glare, or cuts off edges.
• Proof of address is older than the allowed period.
• Name on document does not match the account registration name exactly.
• File format or size is not supported.

1. Log into your account and open the verification section.
2. Check the rejected document reason in the status message.
3. Take a new photo in good lighting with a plain background.
4. Ensure the entire document, including all four corners and text, is visible.
5. Use a high-resolution camera and avoid flash glare.
6. Confirm the document is not expired; renew it if necessary.
7. Match the name on the document exactly to your registered account name, including middle names.
8. For proof of address, use a bill or bank statement dated within the last three months.
9. Convert the file to a JPG or PNG under 5 MB if needed.
10. Remove any password protection from PDF files before uploading.
11. Re-upload corrected documents one at a time and wait for the status update.

Contact support if documents remain pending for more than two business days or if no rejection reason is displayed.

Quick Reference

The table below shows the most frequent problems, their usual causes, and the first check to perform.

Checking the browser cache and cookies solves most loading issues on mobile. Entering the correct bonus code during deposit prevents missing the welcome offer. Using the password reset tool fixes most login lockouts quickly. Ensuring your documents are clear and current avoids repeated KYC rejections. A stable internet connection is the foundation for all site features. Following these simple checks first saves time before contacting support.

A single habit that prevents most of these problems: always clear your browser cache before you deposit or try to log in, and use the password manager only after confirming the credentials work.