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When you click to play at SpinBit, you may see a spinning wheel that never stops or an error message saying the session timed out. The most common cause is a temporary network glitch or a pending identity verification.

Stuck Identity Verification and Rejected Documents

You may see a message that your documents are under review for days or that they were rejected without a clear reason.

• The photo is blurry, cut off, or taken in bad light.
• The name on the document does not match the one on your account.
• The document type is not accepted (only passport, driving licence, or national ID).
• The file is too large or in an unsupported format.
• The selfie does not show your face clearly next to the ID.

1. Log in to your account at www.spinbit-aus.com and go to the profile section.
2. Check the upload area for the exact file size and format required.
3. Take a new photo with a plain background and no glare.
4. Ensure every corner of the document is inside the frame.
5. If a selfie is needed, hold the ID next to your face in natural light.
6. Rename the file to something simple, like “passport.jpg”.
7. Upload the file again from a desktop or phone browser.
8. Wait for the status to change from “pending” to “approved”.
9. If it stays pending, log out and log in again after one hour.
10. If rejected, read the rejection reason in the message area.
11. Correct the mistake shown in the reason.
12. Re-upload the corrected document.
13. Try a different document type if you have one.
14. Contact support only if the same document is rejected twice in a row.

Contact support only if the same document is rejected twice in a row without any change.

Deposit Left the Bank but Not Showing in the Casino Balance

You see the bank says the money left your account, but the casino balance shows the same amount as before.

• The payment provider is processing the transaction but needs more time to confirm.
• The payment method has a daily cap you may have reached the limit for that payment type.
• The deposit bonus requires a bonus code you did not enter.
• The account has a pending verification that blocks all deposits.
• The transaction failed due to a technical error on the casino side.

1. Log in and open the transaction history page.
2. See if the deposit shows as “pending” or “processing”.
3. If it says “pending”, wait at least twice the usual time you saw before.
4. If it says “failed”, note the exact reference number.
5. Check the payment method you used the last few transactions.
6. If you see a message about a deposit limit, note the limit amount.
7. If no message, check the bonus terms to see if a code is needed.
8. Check the bonus terms to see if the deposit amount qualifies for any offer.
9. If you used a bonus code, make sure you typed it correctly.
10. Look at the account status for a lock or warning.
11. Clear your browser cache and log in again.
12. Try a different payment method if you have another one.
13. If the money still does not show after two attempts, contact support.
14. Contact support with the reference number and the payment method name.
15. Do not make another deposit until this one is resolved.

Contact support only if the money still does not show after two attempts with a different method.

Welcome Bonus or Free Spins Not Credited

You open the game after making a first deposit and see no bonus funds or free spins in your account.

• The deposit amount is below the minimum required for the bonus.
• The bonus requires a specific bonus code you did not enter.
• The free spins are added automatically but only after a delay.
• The bonus is for the first deposit only, and this is your second one.
• The game you selected is not the eligible slot for that bonus.

1. Log in and go to the bonus section.
2. Check the deposit amount you made against the minimum required.
3. Look at the bonus history to see if the offer was applied.
4. If you see a status like “pending”, wait a short time.
5. If you see “missed”, note the reason next to it.
6. Open the email to see if the bonus was sent to your inbox.
7. Check the game lobby for the title you chose.
8. Contact the game you selected is the correct one.

If the bonus still does not show after one delay, contact support with the deposit ID and the game name.

Deposit or Withdrawal Declined Because of Limits

You see an error that the transaction exceeds a limit or that the method has a restriction.

• The deposit amount is higher than the daily maximum for that payment method.
• The withdrawal is below the minimum the last few days with the same method.
• The account has a pending verification that freezes all transactions.
• The amount is blocked because of a country-specific limitation.
• The transaction stopped due to a recent change in your personal details.

1. Log in and go to the cashier or banking page.
2. Look at the deposit limits listed next to each payment method.
3. See the daily and week limit for the method in the payment details.
4. Check the withdrawal amount is below the minimum for the last few times before.
5. If it is over the last few days, try a lower amount.
6. If it is under the limit, check the withdrawal.
7. Look at the account status for any verification request.
8. Complete any personal details if a message appears.
9. Try a different method.
10. Try a different method next to limit.
11. Wait for the delay before trying the same method later.
12. Log in after the last few days later.
13. Log in to the next few days later if the same method does not work.
14. Contact support only if the same method does not work two methods fail.

Contact support only if the same method does not work after two different methods.

Make a small deposit first to check that the withdrawal limit works before requesting a large withdrawal.